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Shop | Customer Service

CONTACT US

For all customer services queries please email customerservice@grimeoriginals.com

OUR PRODUCTS

Given the amount of orders we process each day, the availability of any merchandise on the site is always subject to change. The best way to stay up to date on new arrivals, promotions, and sales is to sign up for our newsletter and follow our social channels.

INTERNATIONAL DUTIES AND TAXES

International duties and taxes are determined by the shipping address entered at checkout. If taxes and duties are included in the price of your order this will be mentioned at checkout.

Alternatively, your order may not include taxes and duties. This means your parcel may incur customs duties and taxes by your local customs office. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.

CHECKOUT

You can add and remove products from your shopping bag before you checkout.

Please note that the price and currency charged is determined by the shipping address entered at checkout.

Next step is to select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm.

Shopping at grimeoriginals.com is safe. Personal information provided on grimeoriginals.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. 

PAYMENT

We currently accept payment by Paypal, Visa, MasterCard, American Express and Discover.

Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfill the transaction. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.

ORDER CONFIRMATION

You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.

Please review the order confirmation and contact us if you see any errors. 

ORDER STATUS

Please note that we ask for a standard processing time of up to five business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped.

 

Digital Product Purchases

When you purchase one of our digital products you will receive an email with the download link. Any issues please email us at customerservice@grimeoriginals.com.

SEASONAL SALES, NEW ARRIVALS, AND PROMOTIONS

Signing up for our newsletter is the best way to receive updates about new arrivals and promotions. 

 

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